How do I contact tgy98 about a gambling problem?

First, open Live Chat and reach out using the phrase "Responsible Gaming". If you prefer email, send a message to support@tgy98.im. We are available 24/7 and a dedicated team handles gambling-related concerns. All communications are kept confidential and our support team is on your side.

🛡️ tgy98 • Responsible Gaming Policy

Responsible Gaming at tgy98 — Your Control, Your Choice

Gaming should be for fun and entertainment only. At tgy98, every player has access to tools, limits, and support to stay in control.

tgy98 is a platform built to bring entertainment and enjoyment to players in Myanmar. We firmly believe that gaming is simply a form of entertainment that adds to life — not a way to make money. That is why we have established responsible gaming as a core policy of our platform.

We guarantee that every player can control their own experience, set their own budget, and get help immediately when needed. Tools to limit play time and spend, self-exclusion tools, and a 24/7 multilingual support team are always here for you.

This page explains how to approach gaming responsibly, how to recognise when gaming may be becoming a problem, and what to do if you or someone close to you may need help.

The protective tools we provide

21+ Age Restriction

tgy98 only allows players aged 21 and above. We verify age when an account is opened. This is a platform where passwords and personal information must never be shared.

Deposit Limits

You can set daily, weekly, or monthly deposit limits in your account. The limit takes effect immediately after it is set and helps you manage your own budget. Managing your budget is the best way to keep gaming enjoyable while avoiding negative effects on your life.

Session Limits and Time-Out

You can set a session time limit and use the Time-Out tool to pause your play from 24 hours up to 6 weeks. It takes effect immediately after you confirm, and you can only return once the period has ended. This tool is there to support you when you need to take a step back.

Self-Exclusion

If you feel your gambling is out of control, you can use the Self-Exclusion tool to block your account for 1 month up to 5 years. During that period, you will not receive any offers and your access to the platform will be suspended. This is the clearest sign of our commitment to putting player safety first.

24/7 Burmese-Language Support

If you are struggling with gambling or are unsure how to use any of the tools, you can reach our Burmese-language Live Chat team or contact us by email 24/7. We cannot guarantee a specific response time, but we will help you as quickly as we can.

Family Protection

We strongly recommend that parents install parental-control software on computers and mobile devices to prevent anyone under 21 from accessing the platform. Never share your login details with anyone — that is the most effective first step to protecting yourself and those around you.

Signs that gambling may have become a problem

Anyone can cross the line from gambling for fun to gambling with a problem without realising it. If you notice any of these signs in yourself, seek help right away.

You often convince yourself that you will win back what you lost, and keep playing — the thought "just one more round and I can recover it" is a common pattern that leads to even greater losses.

You skip family and work responsibilities to gamble — this is a clear warning sign that gambling is taking priority over the important things in your life.

You hide your gambling from family and friends — if you are concealing how much you play and spend from the people close to you, there may already be a problem.

Even after your gambling budget runs out, you still want to play and start borrowing money — chasing more money to gamble after your budget is gone can lead to serious financial harm.

The longer you play, the more you feel distress, exhaustion, or deep low moods — when gambling brings more pain than enjoyment, that is a sign it is time to stop.

You feel angry or unable to stay calm when you cannot gamble — this is a symptom of dependency developing and the time to speak to a professional.

How to use the limit tools

Log in to your account

Go to Account Settings

Select Profile → Responsible Gaming from the menu. All limit options are available in one place there.

Set your limit

Choose a deposit limit, session time limit, or Time-Out period, then confirm. It will take effect immediately.

Get support

If you need Self-Exclusion or would like guidance on how to use any tool, contact us via Live Chat.

Tips for a healthy approach to gambling

Do this

Set a budget before you start and stick to it
Plan your play time in advance and avoid going over it
Always keep in mind that gambling is just one form of entertainment
Balance time with family and your hobbies alongside gambling
Notice how you feel after playing — it should leave you feeling good

Don't do this

Don't gamble to chase losses — losing is a natural part of gambling
Don't play with borrowed money or someone else's money
Don't try to "win back" money when you are already on a losing streak
Don't gamble when you are angry, upset, or going through a hard time
Don't use money that has already been set aside for family needs as your gambling budget

Need help?

tgy98's expert support team is ready to help you in Myanmar language 24/7. If you're having trouble with a game or don't know how to use your account controls, reach out via Live Chat or email — don't carry the burden alone, we're here for you.

Responsible Gaming — Questions & Answers

tgy98 only allows players aged 21 and above. This policy reflects the responsible standards of online gaming platforms in Myanmar. Age is verified from registration data when an account is opened. Anyone under 21 will be denied access.

Time-Out is a temporary break that you can set from 24 hours up to 6 weeks. Once the period ends, you can return to the platform as normal. Self-Exclusion is a longer block lasting from 1 month up to 5 years — during that time we will not send you any offers and your access will be closed. We recommend choosing Self-Exclusion when you feel that gaming has become a problem.

Go to Profile → Responsible Gaming in your account and set a deposit limit (daily / weekly / monthly). The limit takes effect immediately after it is set. If you want to increase a limit, there is a 24-hour waiting period to protect against bypassing it. Lowering a limit can be done immediately.

First, open Live Chat and reach out using the phrase "Responsible Gaming". If you prefer email, send a message to [email protected]. We are available 24/7 and a dedicated team handles gambling-related concerns. All communications are kept confidential and our support team is on your side.

tgy98 blocks anyone under 21 through registration verification. While we do our part, we also recommend that parents install parental-control software on computers and mobile phones. Please take responsibility for keeping your tgy98 login details away from children.

The tgy98 support team can suggest ways to manage your gaming and help you activate limit tools. This is not clinical or professional counselling, but we can point you toward trusted resources for dealing with gaming concerns.

Create a safe gaming experience with us

Playing at tgy98 should be simple fun. Football, slots, or live casino — whatever game you choose, always put responsible play first.