tgy98 Frequently Asked Questions
Every question you might have about using the tgy98 platform is answered in full on this page — covering everything from opening an account to making a withdrawal.
Questions you may encounter while playing at tgy98 are grouped into four sections: Account Verification (KYC), Account Management, Withdrawals, and Responsible Gambling. You can find what you need here. If you still can't find an answer, you can ask our support team directly via 24/7 Live Chat.
Full List of Questions
Account Verification (KYC)
We accept either a National Registration Card (NRC) or a Passport. You must submit a photo or a clear scan showing your face and the document details clearly. Dark or cropped photos are not accepted. The file format must be JPG, PNG, or PDF.
The name on your KBZPay, Wave Money, AYA Pay, CB Pay, or bank account must exactly match the name on your tgy98 account. If the names don't match, the transfer cannot be processed. So please register with your correct name from the start.
If your verification is rejected, the support team will notify you with a reason. Common reasons include an unclear photo, an expired document, or a name mismatch. You can fix the issue and resubmit the correct file. Help is available through 24-hour Live Chat.
At tgy98, players' personal documents are stored securely using SSL encryption. These documents are used for KYC verification purposes only and will never be sold or shared with third parties. All personal data is handled in line with our privacy policy.
In most cases, you won't need to resubmit after your initial verification. However, if a name change occurs or the support team requests an additional security check, resubmission may be required. If this happens, you will be notified in advance via Live Chat.
Account Questions
Yes, it is safe. You can log in from any device using your correct username and password. For your security, check your personal details after logging in. If you notice a login from an unfamiliar device, contact Live Chat immediately.
To change your phone number or email, contact the support team through 24/7 Live Chat. Identity verification may be required to process the change. This action is handled by the support team only, to protect your account security.
A username can contain English letters (a-z) and numbers (0-9) and must be at least 6 characters long. Your password should be longer and use a mix of uppercase letters, lowercase letters, and numbers. Keep your password private, and make sure you log out when using a shared location such as a café or public Wi-Fi.
Click the "Forgot Password?" button on the login page and recover access using your registered phone number or email. If that doesn't work, contact tgy98 Live Chat directly and the team will help you after verifying your identity.
Your account may be suspended due to multiple incorrect password attempts, a security alert, or a terms violation. If this happens, contact the tgy98 Live Chat support team immediately and they will investigate and resolve it.
Withdrawal Questions
The minimum withdrawal amount at tgy98 is 20,000 Ks. This applies to all methods — bank transfer, KBZPay, Wave Money, AYA Pay, or CB Pay. Please only request a withdrawal once your balance reaches at least 20,000 Ks.
At tgy98, withdrawals are normally completed within 15 minutes to 2 hours. This is tgy98's commitment to getting your money back to you quickly. Delays may occur due to banking schedules, but if it takes longer than this, you can check through Live Chat.
Yes, you can withdraw, but you must meet the wagering requirement first. For example, if you deposit 20,000 Ks and receive a 120% bonus of 24,000 Ks, you need to wager 240,000 Ks (bonus × 10) before withdrawing. Once the wagering requirement is met, the bonus funds become available to withdraw.
Yes, the KBZPay, Wave Money, AYA Pay, CB Pay or bank account used for withdrawal must belong to the player registered at tgy98. Transfers to third-party accounts are not allowed — this is to comply with our Anti-Money Laundering (AML) policy.
The minimum deposit per transaction is 5,000 Ks. This minimum applies to all payment methods — KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer. Once deposited, the amount is reflected in your balance almost immediately.
Responsible Gambling
Yes, cooling-off (temporary break from gambling) and self-exclusion (closing your own account) services are available. To request either service, contact our support team via 24/7 Live Chat and specify the period you want. During the self-exclusion period, you will not be able to access your account.
No. tgy98 only accepts players aged 21 and above. This age restriction is strictly enforced by law. Your age will be verified during the KYC process, and if you are found to be under 21, your account will be closed immediately.
You can reach our support team anytime through tgy98's 24/7 Live Chat. You can get advice on controlling your gambling and have your account suspended temporarily or permanently. For more information on responsible gambling, visit the Responsible Gaming page.
Yes. Contact our support team via Live Chat to set a daily, weekly or monthly deposit limit. The limit takes effect immediately after it is set. If you request to raise the limit, there will be a short waiting period before the change is applied — this is purely to protect the player.
Check yourself for these clear signs: frequently feeling the urge to chase losses, gambling out of fear of losing money, or spending as much money and personal time as possible on gambling. Even if the problem seems minor, you can speak openly with one of our experts via Live Chat.
Ask the Support Team Directly
Still have questions that aren't covered in this FAQ? Contact our support team directly via tgy98's 24/7 Live Chat — answered in Burmese — or send an email to [email protected].
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